Terms and Conditions of Trade

  1. Definitions
  2. ‘Booking’ means the period for which you have paid to stay at the Property.
  3. ‘Property’ means Cora’s Cottage at 12 Church Street, Warragul, Victoria, Australia, and all its fixtures, fittings and equipment.
  4. ‘Management’ means the owners and managers of the Property.
  5. ‘Guests’ means the persons who stay overnight in the Property during the Booking.
  6. ‘Visitor’ means a person a Guest permits to visit the Property during the Booking.

 

  1. Acceptance & Responsibility
  • Payment of the part or all of the fee for your Booking constitutes acceptance of these Terms and Conditions.

 

  1. Licence not a tenancy
  2. Guests are granted a limited permission to occupy the Property for holiday purposes;
  3. This is not a residential tenancy agreement under the residential tenancy legislation;
  4. By making payment of the total fee, you have an exclusive licence to occupy the property for the days specified when you book (but not possession);
  5. The Terms and Conditions constitute a legally binding agreement between the Management of Cora’s Cottage and the Traveller; and
  6. Failure to comply with the guest’s obligations in the Terms and Conditions may result in termination of permission to occupy the Property and eviction.

 

  1. Bookings
  2. Any speculative, false or fraudulent booking is prohibited. You agree that you will only make legitimate reservations or purchase for you or another person for whom you are legally authorised to act.
  3. The Management may ask you to pay a refundable damage deposit (RDD), which may be payable either at the point of booking, or at a later date up to a maximum of 48 hours before check in. You must read and agree to the Management terms and conditions relating to the RDD at the time of booking.
  4. The RDD will be refunded to you within 7 days of the end of your booking. If following an inspection of the property, the Management needs to withhold all or a portion of the RDD in accordance with the agreed RDD Terms, the Management will provide you with details of the amount being retained prior to the refund date (the “Retained Amount”) and the reasons why.
  5. Full payment is required at the time of booking for stays within 2 months. You will then receive a booking confirmation.
  6. For stays longer than 2 months ahead, 50% deposit is required on booking and balance 4 weeks prior to arrival.
  7. Seven consecutive nights in the one property will be charged as one week.
  8. If you do not pay the remaining balance by the due date and it remains overdue for more than one week, Management may deem the booking to have been cancelled by you and retain the non-refundable deposit. Any RDD paid will be refunded in full.
  9. Tariffs shown on our websites are subject to change without notice.

 

 

 

 

  1. Check In and Check Out
  2. Check-in time is not before 3pm on the arrival date and check-out time is not later than 10:30am on departure date.
  3. Late departure is subject to prior arrangement and availability and extra charges will apply.
  4. You must notify Management of expected arrival time and a mobile contact number at least 2 days before arrival.
  5. The Property should be vacated on time and secured. All windows and doors are to be locked.  All keys must be returned to the key lock box, or as otherwise directed.
  6. You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will be provided on request, and may incur an additional charge.

 

  1. Payment
  2. A deposit of 50% (minimum), must be received within 2 days after the Booking is taken by Management. Bookings are not confirmed unless and until this deposit is received.
  3. Payment in full must be received no later than 7 days prior to your arrival.
  4. Payments of the amount due must be received in Australian dollars net of any bank or other transaction charges.
  5. Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.
  6. We accept payment by the following methods: direct bank deposit, PAYPAL, Visa or MasterCard.
  7. A credit card surcharge of 1.75% +30c will be levied to cover transaction costs associated with credit card payments.
  8. Our bank details will be advised to you.
  9. Payment will also be accepted online through the facilities offered by STAYZ or the Air BnB websites.
  10. When using the Stayz Online Payment System, your Booking is split into two portion – non-refundable deposit and the remaining balance. You may pay both portions (the full amount) in Australian Dollars, up-front or pay the deposit initially and subsequently pay the remaining balance.
  11. Balance of the rental amount will be automatically debited 7 days prior to occupancy. If you have insufficient funds available for debit at that time you will be responsible for payment of all fees and charges.  Where your stay commences in less than 8 weeks from the time of Booking, the full amount must be paid in full up front.

 

  1. Variations, cancellations and refunds
  2. If you wish to vary or cancel your Booking, please contact us immediately on 0422-520-878 or Stayatcoras@gmail.com.
  3. Cancellations occur 7 days prior to, or during a Booking.
  4. For a 50% refund of accommodation fees, cancellation must be made seven full days prior to the local check-in time on the day of check-in, otherwise no refund will be given.
  5. If a Guest cancels less than 7 days in advance, the nights not spent are not refunded.
  6. If the guest arrives and decides to leave early, the nights not spent are not refunded.
  7. A variation of the Booking which reduces the number of nights stay will be treated as a cancellation of the Booking in respect of those nights.
  8. A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests.
  9. An administrative charge of $90 will be charged for any variation or cancellation.
  10. If Management is able to relet the Property for the period varied a further refund may be made less administration charges, commissions and expenses.
  11. We have a minimum night stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
  12. Should you be eligible for a refund it will be made through your chosen payment method at the time of Booking.
  13. No refunds will be given for cancellations, unless there are valid extenuating circumstances.
  14. If you wish to vary or cancel a Booking made through Stayz please log in to http://www.stayz.com.au/login and amend your Booking.
  15. Should you be eligible for a refund it will be made through the Stayz Online Payment System and then credited to the credit card linked to your Booking.

 

Valid extenuating circumstances:

  • Unexpected death or serious illness of the Management, a Guest or immediate family member;
  • Serious injury that directly restricts a Guest’s ability to travel or the Managements ability to manage;
  • Significant natural disasters or severe weather incidents impacting the location of destination or location of departure;
  • Urgent travel restrictions or severe security advisories issued after the time of Booking, by an appropriate national or international authority (such as a government office or department);
  • Endemic disease declared by a credible national or international authority (such as the US Centre for Disease Control or the World Health Organisation);
  • Severe property damage or unforeseen maintenance issues that directly impact the ability to host safely;
  • Government-mandated obligations issued after the time of booking (e.g., jury duty).

 

  1. Security bond
  2. A bond payment of $200 is required at the same time as the outstanding balance of your Booking. It will be credited to your designated payment method once our property has been inspected and deemed left in a similar state to your arrival.  We agree to ensure this occurs within 7 working days of your departure.
  3. If you do not pay any remaining balance by the due date and it remains overdue for more than one week, the Management may deem the booking to have been cancelled by you and may retain the non-refundable deposit.
  4. The Management may at any time cancel your booking if in our sole discretion there are reasons which require us to do so. If this happens you will be entitled to a refund of any deposit portion and/or remaining balance you have paid. The Management will have no further liability to you.
  5. If you paid by credit card, the refund will be made to the same card that you used to pay for the booking. In other cases, you must make arrangements for any refund to which you are entitled directly with the Management.
  6. Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the bond. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared.

 

  1. Unavailability
  • If the Property becomes unavailable for your occupancy due to unforeseen circumstances (e.g., fire, storm, damage, etc.) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy failing which any moneys paid will be refunded in full.

 

  1. Maximum number of guests and visitors
  2. The maximum number of Guests that may stay at the property is 6. The maximum number of Visitors is 10.
  3. The number of Guests staying at the property must not exceed the number agreed to in the booking details. In the event that any additional persons stay at the property, an additional fee will be charged according to our usual rates. Any fines incurred by exceeding the council permit limit will be charged to the Guests plus an administrative fee.
  4. Guests will be held responsible for their Visitors. The number of Visitors permitted must not be such as may conflict with residential amenity and must comply with all the other requirements of this Code of Conduct including the Terms and Conditions and House Rules.
  5. Any gathering permitted at the Property must not conflict with residential amenity and must comply with all the other requirements of the Terms and Conditions and House Rules and any other relevant planning approvals.

 

  1. General obligations of guests and visitors

Guests and Visitors must:

  1. Comply with all House Rules and By-Laws;
  2. Respect the residential amenity and security of the Property and neighbours;
  3. Refrain from anti-social behaviour;
  4. Guests must control and be responsible for Visitors and ensure that Visitors comply with the House Rules;
  5. Comply with any instructions from the Manager and security services during their stay; and
  6. Notify the Manager of any disputes or complaints as soon as is practicable.

 

  1. Parties and functions
  2. Parties and functions are strictly prohibited.
  3. Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs, etc.

 

  1. Noise and residential amenity
  2. Guests must not create noise which is offensive to neighbours especially between 10pm-8am, and during arrival and departure at any time throughout the occupancy.
  3. Offensive noise is prohibited and may result in:
  4. termination of permission to occupy the Property;
  5. eviction;

iii.  loss of rental paid; and 

  1. extra charges for security and other expenses which may be deducted from Security Deposits or Bonds.
  2. Guests must abide by any noise abatement conditions, standards and orders issued by police or any regulatory authority to minimise impacts upon the residential amenity of neighbours and local community.
  3. Smoking is not permitted in the Property.

 

  1. Access and parking
  2. Guests and Visitors must comply with parking regulations and show consideration to neighbours;
  3. Guests shall adhere to all information provided on any constraints on access, or any parking restrictions to ensure ease of access with minimum disturbance to other residents or neighbouring properties;
  4. Vehicles shall be preferentially parked in the two car garage at the back of the property. A maximum of 2 vehicles are permitted in the rear garage
  5. If there is insufficient space in the garage, then 1 vehicle may be parked at the front of the premises; and
  6. Guests may be required to supply vehicle/trailer registration numbers.

 

  1. Recycling and garbage
  2. Guests must dispose of garbage and recycling in accordance with the usual practice at the Property – bins are collected from the road by council on Wednesdays by 6am. Please put the bins out for collection if you are staying at the house on a Tuesday night, and bring them in on the Wednesday.
  3. All waste is to be placed in the allocated bins (landfill, recycling, green waste, compost or worm farm, as appropriate);
  4. Guests must not leave excess rubbish in public or common areas; and
  5. Guests should be co-operative in complying with requirements in relation to the relevant local council garbage and recycling collection days, and any special requirements relating to the disposal of garbage or waste minimisation.

 

  1. Cleaning
  2. Cleaning services on your departure are included in your rates.
  3. Additional cleaning during your Booking may be arranged for an additional fee.
  4. Before departure, all rubbish must be placed in the appropriate council rubbish bins provided, crockery and cutlery is to be washed and packed away; any excess dirt is to be removed from floors, spillages are to be cleaned and any stains are to be reported. If a pet stays, all fur or mess is to be totally cleaned and removed prior to departure.  The property must be left in a clean and tidy condition, without the need for extensive cleaning.
  5. All furniture and furnishings must be left in the position they were in when you arrived.
  6. You agree to an excess cleaning charge in the event that the property is left in a state that requires more than reasonable cleaning.

 

  1. Linen and towels
  2. We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bath room on departure. Further linen may be hired through Management.

 

  1. Pets
  • Pets are allowed at the Property.  Pet owners are responsible for cleaning up after their pets both within and outside the property.  Pets are not allowed on furniture at any time.  Any evidence of pets on furniture may incur extra cleaning fees.

 

  1. Problems during stay
  2. In the case of any problem, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
  3. The Management will not be held responsible for failure of utilities or services such as electricity, heating/cooling, water or internet (if provided) should they cease to function.  If you have any concerns with services, or the functioning of appliances we welcome you contacting us immediately and we will make every attempt to contact the appropriate authorities or people responsible in an effort to rectify the problem. We will not give you a discount on the rental if we cannot arrange a repair during your stay.
  4. While every effort has been made to describe the fixtures and furnishings at the property accurately, we do not accept responsibility for any differences between what you expect and the actual property. To reduce the risk of this happening, please study the pictures and description of the property on the Website and ask us for details before you book.
  5. Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
  6. Failure to follow this procedure may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
  7. The place of law is Victoria and the courts of Victoria have exclusive jurisdiction.

 

  1. Complaints
  2. A log will be kept of any complaints received and the appropriate authority will be called to take action.

 

  1. Consequences of not meeting the Terms and Conditions
  2. The consequences of not complying with the Terms and Conditions requirements can include enforcement action from the Management, security services, local councils or, in some instances, the Police.
  3. Enforcement action is subject to the Australian Consumer Law and other relevant legislation.
  4. Such enforcement action could result in termination of permission to occupy the Property, eviction, loss of rental paid, deductions from security deposits and extra charges.
  5. It is therefore important for all Guests to be aware of their obligations and of their responsibilities to make any Visitors to the Property aware of these requirements to maintain the amenity of the Property and its neighbourhood.

 

  1. Disclaimer
  2. The property and services are provided in good faith to a high standard, but we welcome feedback at any time.
  3. The Management of the property cannot be held responsible for failure or interruption to power or other services to the property for reasons beyond our control.
  4. The Management of the property are not liable for loss to you of any personal belongings while you are in the property.
  5. To the fullest extent permitted by law, the Management makes no guarantees in relation to the provision of services and the use of the property, and otherwise our liability is limited at our option to the supply of the relevant services again or the payment of the cost of having services supplied again.
  6. The Management is not liable for any indirect, incidental, special and/or consequential damage or loss of profits which result from use of the property and services provided to you.
  7. As Internet is provided in good faith, but may be unavailable due to any number of factors, the Management are not liable for any loss or inconvenience so caused.

 

We recommend all Guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our Property..

 

Finally ..

Our aim is for you to enjoy your stay with us.  We hope you enjoy Cora’s Cottage.

Updated 1/06/2017

One Response to “Terms & Conditions”

  1. carly mccullough Says:

    Hi I was wondering if the property is available for check in on fri sept 12th and check out on 15th sept. Also wondering if the price differs depending on the number of guests. Eg. Price per night for 2 people, 4 people or 6 people. Thankyo7

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