Terms and Conditions Of Trade
1. Payment of part, or all of, the fee for your booking indicates acceptance of these Terms and Conditions.
Bookings
2. Full payment is required at the time of booking for stays within 2 months.
3. For stays longer than 2 months ahead, 50% deposit is required on booking and balance 4 weeks prior to arrival.
4. Seven consecutive nights in the one property will be charged as one week.
5. Payment will be made by direct bank deposit.
6. The owner may at any time cancel your booking if in our sole discretion there are reasons which require us to do so. If this happens we will give you a full refund of all monies that you may have paid and we will have no further liability to you.
7. Tariffs shown on our websites are subject to change without notice.
8. Check-in time is 3pm on day of arrival and check-out is 11am unless otherwise arranged with the owner.
Cancellation policy
9. Once full payment is made, no refunds will be given.
10. Refunds will only be given for cancellations if another booking of the same value is taken for the same period, less an administrative fee of $90. Guests are encouraged to take out their own travel insurance.
11. Quotations are issued, and payment must be made, in Australian dollars.
12. By making payment of the total fee, you have an exclusive licence to occupy the property for the days specified when you book (but not possession)
House Rules
13. For the comfort of all guests, smoking is not permitted inside any of the accommodation.
14. The number of guests staying at the property must not exceed the number agreed to in the booking details. In the event that any additional persons stay at the property, an additional fee will be charged according to our usual rates.
15. If pets are entering the property or staying at the property, this must be disclosed at the time of booking, otherwise we reserve the right to terminate the booking without refund. In that case we will not be responsible for finding or funding alternative accommodation. All disclosed pet stays will be referred to on your quotation and there is a surcharge per clean for pet guests. This surcharge covers a small amount of additional cleaning time that may be required for a pet stay. If extensive additional cleaning is required, this will be charged for using the credit card provided for payment (or left for security). The general house rules for pet guests are please do not allow them on the beds and furniture. Also please pick up and dispose of any droppings made by your pet.
16. You will agree to any other reasonable house rules which may be made available to you at the property.
17. All guests are expected to behave in a manner that does not cause disturbance to our neighbours or interfere in any way with their right to enjoy their properties. This includes keeping noise to a minimum.
18. Guests must not cause damage to the property.
19. Guests may not engage in any illegal activity at the property.
20. We reserve the right to terminate your occupation without notice in the event that you breach any of these terms and conditions. In these cases, no refund will be due, and we will not be responsible for finding or funding alternate accommodation, nor will we be responsible for any other associated costs.
Check In and Check Out
21. Check In is after 3pm and Check Out before 10:30am. Whilst we are more than happy to provide early Check In and late Check Out wherever possible, this can only be confirmed at the last minute as it is dependent on other bookings at the time. Failure to adhere to those procedures could result in the incurring of additional costs.
Cleaning
22. Cleaning services on your departure are included in your rates. Properties may also include interim cleaning services for stays of longer than a week. This will be detailed in your pre arrival information.
23. Guests are expected to leave the properties in a neat and tidy state without the need for extensive cleaning. For example, all dishes and barbeque are to be cleaned and all items to be placed back in their original places; all furniture is to be returned to its original place; any excess dirt to be removed from floors, spillages are to be cleaned and any stains are to be reported. If a pet stays, all fur or mess is to be totally cleaned and removed prior to departure.
24. You agree to an excess cleaning charge in the event that the property is left in a state that requires more than reasonable cleaning.
Breakages and Losses
25. You are responsible for leaving the property in the state in which you found it on arrival. All breakages or losses must be reported immediately to us. While we will not pursue reimbursement for minor accidental damage or normal wear and tear, you agree to pay for the total cost of making good any other damage or loss to the property, garden or contents.
26. The owners of the property are not liable for loss to you of any personal belongings while you are in the property.
27. If guests use an excessive amount of energy we reserve the right to make an additional charge.
Problems during stay
28. The owner will not be held responsible for failure of services such as electricity, water or internet (if provided) should they cease to function. If you have any concerns with services or function of appliances we welcome you contacting us immediately and we will make every attempt to contact the appropriate authorities or people responsible in an effort to rectify the problem. We will not give you a discount on the rental if we cannot arrange a repair during your stay.
29. While every effort has been made to describe the property accurately, we do not accept responsibility for any differences between what you expect and the actual property. To reduce the risk of this happening, please study the pictures and description of the property on the Website and ask us for details before you book.
30. You should not wait until you return home before complaining about any matter as no inspection can be carried out when others are occupying the property. We welcome hearing from you in relation to any complaints or concerns and prefer that you phoned us immediately so that matters can be resolved quickly.
31. The place of law is Victoria and the courts of Victoria have exclusive jurisdiction.
Termination
32. Your occupation of the property may be terminated by us without notice in the event that you breach any material term or condition or in the event that any amount due is not paid.
Disclaimer
33. The property and services are provided in good faith to a high standard, but we welcome feedback at any time.
34. The owner of the property can not be held responsible for failure or interruption to power or other services to the property for reasons beyond our control.
35. The owners of the property are not liable for loss to you of any personal belongings while you are in the property.
36. To the fullest extent permitted by law, the owner makes no guarantees in relation to the provision of services and the use of the property, and otherwise our liability is limited at our option to the supply of the relevant services again or the payment of the cost of having services supplied again.
37. The owner is not liable for any indirect, incidental, special and/or consequential damage or loss of profits which result from use of the property and services provided to you.
38. As Internet is provided in good faith, but may be unavailable due to any number of factors, the owners are not liable for any loss or inconvenience so caused.
Finally ..
Our aim is for you to enjoy your stay with us. We hope you enjoy Cora’s Cottage.
Updated 22/07/09
